XHUMA as a technology platform can also support specific e-Government strategies – such as the deployment of a series of government contact centres or a centralized call centre. Such strategies seek to provide a single face to citizens for an array of services drawn from different Ministries and streams of Government. XHUMA can support these strategies by making Government services physically available at locations throughout the country through XHUMA trained personnel. Such personnel would facilitate information and service requests to rural citizens or others who are unable to access the online portal, or who prefer more human interaction in their dealings with Government.
XHUMA as a technology platform can also support specific e-Government strategies – such as the deployment of a series of government contact centres or a centralized call centre.
No more standing in line as XHUMA allows citizens to book appointments online with the Ministry. Ministry personnel will be electronically alerted to your appointment date and citizens receive an email outline of appointment details.
The Appointments module allows citizens to easily book appointments with the Ministry
XHUMA allows public access to an online list of your registered entities, and whether they are in good standing. XHUMA brings your listing to life by causing it to be searchable and interactive so that the users can filter by name, location, specialisation or any other criteria that you enable
XHUMA allows public access to an online list of your registered entities, and whether they are in good standing
XHUMA allows Ministries & State Enterprises to review details of listed registrants, such as ‘Company Info’, ‘Registration Info’ and other relevant business documents.
View details of listed registrants, such as ‘Company Info’, ‘Registration Info’ and other relevant business documents.
An exciting feature of XHUMA is its ability to support e-procurement. XHUMA can facilitate a Ministry or State Agency, to enable an online process to:
Create opportunities and publish online to your registrant base
XHUMA’s shopping cart allows citizens and businesses to easily obtain Ministry documents and products. Payment is easy and flexible as it can be facilitated using credit cards or through a drawdown on a direct deposit at a bank or the Ministry.
The platform has a built-in e-billing and online payment services
Access to the XHUMA e-State Mobile App, brings another layer of access to the XHUMA e-State Service, which unleashes a world of flexibility on the go!
Citizens and businesses can access the system via the Internet or mobile device, and updates are pushed automatically, which has the potential to take customer satisfaction to a whole new level.
The XHUMA Mobile Application extends the usability and convenience of XHUMA to the smartphone.
Governments often crave richer insight around citizen data re: satisfaction, utilization of services and overall resources allocated. The inability or difficulty to access current and past transaction data to understand trends, to make data-driven decisions and to be proactive in the management of issues is a challenge for many Governments and State entities.
XHUMA comes with a number of filter and reporting tools as well as dashboard analytics which visually represent your real-time data. Members are also availed real-time reporting and search tools for customised queries and data exports – all to deliver greater data insights, improve e-services oversight, increase citizen e-participation rates and achieve better overall stakeholder satisfaction.
The Platform also supports the deployment of polls and surveys leading Government to the possibility of making evidence based policy decisions which respond much more resolutely to specific citizen value / pain points. Also saving tax-payers significant money and time in the process.
XHUMA comes with reporting tools and dashboard analytics which visually represent your real time data
The XHUMA e-State Portal Cloud Stack is a fast way for Government Ministries and State Agencies to collaborate, share data, host and update websites, as well as deploy live citizen / business facing e-service applications. The platform contains a number of pre-built services and infrastructures which can be seamlessly integrated, so that government employees and managers can focus on creating direct value for their constituents rather than managing expensive hardware, server infrastructure and cloud operations.
Imagine a secure cloud environment where Government teams can configure and design e-Government services in days (rather than months), then build, manage, and release applications to the public (or internal publics) with a radically shortened path to stakeholder impact. This is the XHUMA e-State Services Platform.
The XHUMA platform is an online (cloud based) model.
With XHUMA you can track the progress of cases before the organisation and view case history. Filters make it easy to find what you are looking for and new cases and responses are highlighted for easy identification.
Track the progress of cases before the Association and view case history.
Organisations can keep track of performance with CPD Reports
The CPD Assessment wizard allows the organisation to give feedback
XHUMA allows users to upload digital documents from their computer to the platform and share them with other users, in various ways throughout the platform. Files can be shared within the InfoStream, group chats, InMail attachments, events, etc., or directly through the “Shared Files” module. Each account is allocated a quota of online storage which can be increased on a subscription basis.
XHUMA allows users to upload digital documents from their computer to the platform and share them with other users