XHUMA simplifies website creation for ministries and departments, automatically generating sites that align with government branding standards. The platform also supports employee intranet portals, allowing for easy management of HR data, employee status, and secure file sharing. Manage security, roles, and permissions within your intranet, and generate data reports in PDF or Excel formats. Automatic notifications and real-time updates ensure your staff and stakeholders are always informed.
The Appointments module allows citizens to easily book appointments with the Ministry
XHUMA empowers government agencies to create centralized or decentralized contact centers, making it easier for citizens to access services across various ministries. These contact centers serve as a unified platform for answering queries, managing service requests, and providing comprehensive support. Whether in rural areas or urban centers, XHUMA-trained personnel can assist citizens who prefer human interaction over digital portals. By extending government services through physical locations, XHUMA supports strategies to ensure that no citizen is left behind, providing a seamless blend of digital and in-person service delivery.
XHUMA as a technology platform can also support specific e-Government strategies – such as the deployment of a series of government contact centres or a centralized call centre.
XHUMA enables citizens to book online appointments with any ministry or department, while allowing each ministry to manage its own calendar, services, and staff availability. Automated appointment confirmations, reminders, and cancellations reduce administrative overhead, while appointment histories allow for tracking and reporting. Ministries can also set up automatic recalls for future appointments, ensuring citizens return to complete services or transactions.
The Appointments module allows citizens to easily book appointments with the Ministry
XHUMA provides a robust solution for government ministries and state agencies looking to streamline their tendering and e-procurement processes. The platform enables ministries to register or pre-qualify a supplier database, ensuring that only qualified suppliers can participate in opportunities. Ministries can create and publish opportunities such as RFPs and EOIs online, making them accessible to a wider audience.
Respondents can ask questions and receive clarifications via XHUMA’s opportunity chat room, facilitating clear communication between government agencies and suppliers. Additionally, tender responses can be submitted, received, and evaluated directly through the platform, ensuring an efficient and transparent procurement process.
With XHUMA, all tender documents are securely managed, making the entire procurement process digital, accessible, and streamlined.
Create opportunities and publish online to your registrant base
XHUMA’s shopping cart allows citizens and businesses to easily obtain Ministry documents and products. Payment is easy and flexible as it can be facilitated using credit cards or through a drawdown on a direct deposit at a bank or the Ministry.
The platform has a built-in e-billing and online payment services
The XHUMA e-Services Portal allows ministries to publish a comprehensive list of available e-services, enabling citizens to easily navigate and interact with government offerings. Ministries can decentralize administration, keeping service information up-to-date, while citizens can schedule appointments, access key documents, and track their requests. Social media integration ensures that ministries can extend their reach and stay connected with the public. See demo here
The XHUMA platform is an online (cloud based) model.
XHUMA provides a centralized system for tracking and resolving complaints or cases submitted by citizens. Each ministry can log cases, assign them to relevant departments or employees, and monitor progress. The platform facilitates document uploads, communication between citizens and administrators, and the ability to input third-party feedback, such as legal opinions. Full case histories, including comments and updates, can be reviewed, and cases are closed only when fully resolved.
Track the progress of cases before the Association and view case history.
XHUMA Performance Management empowers public service employees to enhance their skills through continuous professional development (CPD). The platform allows ministries to register courses and programs tailored to each job function, encouraging employees to build competencies aligned with their roles. CPD credits are assigned based on program type, and employees can upload their CPD submission forms directly through the system. The platform also enables ministries to assess submissions and easily award or deny credits with full transparency, helping build a more skilled and capable public sector.
The CPD Assessment wizard allows the organisation to give feedback
XHUMA InterAgency ExtraNets allow multiple government agencies under a parent ministry to collaborate seamlessly while ensuring data integrity. Agencies can define multiple sub-units and establish reporting relationships, enabling structured communication and cooperation. The platform enforces strong data governance and identity access management, maintaining a single, secure identity for each citizen record across all agencies. With advanced analytics by unit, ministries can track performance and make informed decisions based on real-time data. XHUMA enhances collaboration while ensuring security and operational efficiency.
Track the progress of cases before the Association and view case history.
Governments often crave richer insight around citizen data re: satisfaction, utilization of services and overall resources allocated. The inability or difficulty to access current and past transaction data to understand trends, to make data-driven decisions and to be proactive in the management of issues is a challenge for many Governments and State entities.
XHUMA comes with a number of filter and reporting tools as well as dashboard analytics which visually represent your real-time data. Members are also availed real-time reporting and search tools for customised queries and data exports – all to deliver greater data insights, improve e-services oversight, increase citizen e-participation rates and achieve better overall stakeholder satisfaction.
The Platform also supports the deployment of polls and surveys leading Government to the possibility of making evidence based policy decisions which respond much more resolutely to specific citizen value / pain points. Also saving tax-payers significant money and time in the process.
XHUMA comes with reporting tools and dashboard analytics which visually represent your real time data
XHUMA allows public access to an online list of your registered entities, and whether they are in good standing. XHUMA brings your listing to life by causing it to be searchable and interactive so that the users can filter by name, location, specialisation or any other criteria that you enable
XHUMA allows public access to an online list of your registered entities, and whether they are in good standing
XHUMA allows Ministries & State Enterprises to review details of listed registrants, such as ‘Company Info’, ‘Registration Info’ and other relevant business documents.
View details of listed registrants, such as ‘Company Info’, ‘Registration Info’ and other relevant business documents.
XHUMA allows users to upload digital documents from their computer to the platform and share them with other users, in various ways throughout the platform. Files can be shared within the InfoStream, group chats, InMail attachments, events, etc., or directly through the “Shared Files” module. Each account is allocated a quota of online storage which can be increased on a subscription basis.
XHUMA allows users to upload digital documents from their computer to the platform and share them with other users